Korea Theater Network Operations Security Center
PSC 305
APO, AP 96218 United States

01/2014 - Present
Salary: 69,000.00 USD Per Year
Hours per week: 40

Series: 2210 Pay Plan: GS Grade: 12

Supervisor IT Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Duties and responsibilities include the following

- Provide and monitor performance objectives for 12 - 14 Civilian employees and military, using the TAPES evaluation system.

- Monitors the performance of commercial, tactical, and DOD common user networks, such as DISN, ATM, SONET, and IT infrastructure servers to ensure they function properly and meet performance specifications.

- Monitors the usage of remote LANS managed by the RCC-K to ensure usage and performance are within specified parameters.

-Provides customer support and training; transfers knowledge to future LAN/WAN systems administrators.

- Prepares and reviews reports for higher-level command personnel in support of command directed mission criteria.

- Carries out a variety of technical planning tasks for strategic information systems plans to resolving enterprise wide issues.

- Conducts preliminary analyses of complex systems, networks, operational directives to determine the nature of the requirements in the RCC-K environment.

- Advise organizational management and higher commands on network security issues and technical difficulties while providing immediate customer support to all United States Forces Korea (USFK) users.

- Develop documents in support of all aspects of the strategic Army in Korea Classified/Unclassified Local/Wide Area Networks and systems.

- Prepares detailed information reports and briefings for organization and higher-level management command personnel at meetings, conferences, in accordance with mission criteria.

Supervisor: Mr. Malenky, James (053-470-3910)
Okay to contact this Supervisor: Yes

K-TNOC, 1ST SIG BDE
PSC 305
APO, AP 96218 United States

04/2011 - 01/2014
Salary: 58,000.00 USD Per Year
Hours per week: 40

Series: 2210 Pay Plan: GS Grade: 11

IT Specialist (CUSPT) (This is a federal job)

Duties, Accomplishments and Related Skills:

Current Clearance status: TS (SCI)

Primary Duties:

- Experienced in using sophisticated automated network and systems management (NSM) tools (Formula, Spectrum, Solarwinds, Netplus and Alcatel related management software), performs proactive fault management tasks related to the networks supporting users (e.g. Asynchronous Transfer Mode (ATM), Microwave equipment, gateways, SONET Switches, Fiber Optics/DSL/Cable Modems, Media Converters and Line Encryption Devices (KIV-7)). Monitors the performance of production networks, network devices, network software and executive software managed by the organization to reactively detect and then correct errors. Takes steps to correct complex and difficult problems encountered. Initiates corrective actions by other TNOSCs technicians and or external technicians as required.

- Coordinates among all organizations working on problems to ensure that proper resolution occurs. Prepares and presents briefings to senior management officials on complex/controversial issues.
Coordinate with local units, local IAM, Area NEC, Defense Enterprise Email (DEE) and ACOIC for the reporting and clean up of UDCI’s. Including having the affected systems removed from the network, opening a Remedy trouble ticket and assigning sub-tasks to the various elements responsible for the cleanup of the UDCI. Prepares the FFIR report for ACOIC and senior management on the completion status of the cleanup efforts.

- Processes and forwards to Defense Enterprise Email (DEE) New user and Non Person Entity (NPE) requests from the Area NEC’s via Remedy to DISA for completion. Duties include QA the spreadsheets for completeness and accuracy, return the post processing spreadsheets from DISA back the Area NEC for confirmation of completion or error correction and re-submission. Coordinate urgent VIP issues with Defense Enterprise Email (DEE) Tier II for resolution.

Additional Duties:

- Review REM/Retina Information Assurance Vulnerability Assessment (IAVA) reports generated by the Information Assurance (IA) department for vulnerability patching of Action Request Center (ARC) workstation. Coordinates with IA for follow up scan to confirm compliancy of ARC workstations IAW DISA Security Technical Implementation Guide (STIG).

Supervisor: CW3 Crews, Edwin (315-764-3902)
Okay to contact this Supervisor: Yes

6th Signal Center
APO, AP United States

05/2008 - 04/2011
Hours per week: 40

IT Specialist

Duties, Accomplishments and Related Skills:

Duties: Worked both Action Request Center and as the unit IMO for the Korea Theater Network Operations Center (KTNOSC).

- Currently serve as the unit Information Management Officer(IMO) for 6th Signal Center, Korea Theater Network Operations Center (K-TNOSC), My areas of responsibility include, resolving end user computer, printer, e-mail, LAN connection, new LAN drops and account issues submitted via Remedy, analyzing Information Assurance Vulnerability Assessment(IAVA) reports and patching Vista workstations and printers to reduce or eliminate potential vulnerabilities and maintain compliance with Defense Information System Activity's (DISA) Security Technical Implementation Guides (STIG). I am responsible for submitting Plan of Action and Milestones (POAM), or Director Risk Acceptance (DRA) for all workstations that cannot be patched due to an enterprise tool requirement. I am experienced in using REM and Retina to perform scans on workstation to verify the status and effectiveness of current patches applied.

- Spectrum one click management open view for secure wide area network (SWAN-K) and Korea wide area network (KWAN); Formula management view for Active Directory Servers, MS Exchange Servers, Information Assurance Sensors and System Management Servers for both SIPRNET and NIPRNET; Integrated Network Management System (INMS) management view for DRSN, IDNX, DSN; RIPRNET Management view; Alcatel SONET Management view for Fiber Optic Backbone throughout the Korean peninsula; Digital Microwave Radio Station Fault Management View (DMRS); Asynchronous Transfer Mode management view (ATM); AFN on the air; NETPLUS for DSN Support Center management view.

- Interfaces with other KTNOSC staff to coordinate work, resolve complex problems of LAN/WAN networks, Exchange server issue, Active Directory server issue and ATM Network higher echelon requirements. Also interfaces with the 1st Signal Brigade Operation Center and the two strategic battalions for reporting and work coordination.

- Responsible for immediate reporting of any major outages, site isolation, trunks, links and authorized service interruption to DISA-PAC and to the 1st Signal Brigade Emergency Operation Center and provide corrective actions.

- Knowledgeable of DOD policies and the standard operating procedures utilized in KTNOSC, facility control office.

- While serving as the unit IMO I used several different resources including Remedy, Vulnerability Management System (VMS), Retina, DISA gold disk, and DISA STIG to troubleshoot, maintain and secure the organizations vista workstation, printers, and digital sender in accordance with DISA, and DOD regulations.

- As the units appointed COMSEC hand receipt holder I am responsible for tracking and maintain all of the units COMSEC and keeping the safe inspection ready at all times.

Supervisor: SSG O'day (315-764-3925)
Okay to contact this Supervisor: Yes

B Company 29th Signal Bn
Fort Lewis, WA United States

09/2005 - 05/2008
Hours per week: 40

Node Center Switch Supervisor

Duties, Accomplishments and Related Skills:

Responsibilities Include: Served as a Node Center Switch Supervisor in a deployed MSE company in support of I Corps and 22nd Signal Brigade; responsible for the installation, operation, and maintenance of on ON-306D(V)1/TTC-47D Switching Shelter, one M1037 HMMWV and one PU798 10 KW generator set valued in excess of $ 700,000.

Duties:
- Served as a Node Center Switch Supervisor responsible for the installation, operation, maintenance of a Mobile Subscriber Equipment (MSE) switching shelter during both garrison and combat environments.

-Responsible for initial, quarterly and annual, counseling and performance evaluations for 4 personnel on my CPN team.

- Trained key company personnel in the performing secure Over the Air Transmissions (OTAT) during OIF 05-07 removing the need for the unit to send personnel out to remote sites during combat operations in order to rekey COMSEC equipment.

- Worked as part of a team in establishing a fiber backbone and tech control facility on Camp Sykes, Iraq, in an effort to commercialize communication in the theater.

- Maintained 100% accountability of all MSE equipment for turn in while the unit transitioned from MSE to Joint Network Node (JNN).

- Completed the 25B (Information Technology) course at Fort Gordon, GA, where I studied basic computer and hardware installation and troubleshooting techniques for Vists, and Windows XP, introduction to UNIX, Microsoft Office, Microsoft Server 2003, how to setup Microsoft Exchange, create user and admin accounts using Active Directory Users and Computers (ADUC), CISCO routers and Switched, Basic and Advanced Access Control Lists(ACL), Virtual Local Area Network (VLAN) along with how to trunk between differnt VLANs, CISCO router commands, and router command privledge levels from basic to global, the OSI model and how it relates to the different protocol stacks for example the tcp/ip protocol stack and the ipx/spx protocol stack, and VOIP technology.

- Completed the Battalion CPN course, was taught how to create VLAN's, sub-interfaces, studied the various routing and routed protocols used in establishing a LAN/WAN network, learned how to configure CISCO routers and switches to support VOIP services via Call Manageer Express (CME), Access Control LIsts (both basic and advanced), how to configue and load TacLanes, was taught how to troubleshoot and resolve LAN/WAN issues.

Supervisor: SFC Holm, Jeremy (877-830-0606)
Okay to contact this Supervisor: Yes

10 Signal BN
Fort Drum, NY United States

10/2004 - 09/2005
Hours per week: 40

Node Center Switch Operator

Duties, Accomplishments and Related Skills:

Responsibilities Include:

- Served as the Senior Node Center Operator; responsible the training, welfare, and professional development of two soldiers; responsible for the installation, operation, and maintenance of one Node center, and two 10kw generator sets valued in excess of $ 700,000.

- Responsible for initial, quarterly and annual performance evaluations for 2 personnel on my team.

- Conducted weekly testing of all Node center funcitons and performed testing of all Small Extention Nodes(SEN), and Remote Access Units(RAU) via both local cable shots and Line of Sight shots.

- Participated in several training exercises and one Iraq deployment, learned how to use the signal flow from end point to end point through the network to perform progressive loops in order to isolate, troubleshoot, and resolve network issue.

- Performed network monitoring and oversite duties via the Node Center's unix GUI display, leading to our Node Center being considered the most reliabel Node Center in theater and being placed as one of the gateway Node Center's out to the theater step site for network traffic.

- Converted the Node Center's package switch circuit into an addional High Speed inter-nodal Data link, allowing the Node Center to carry a total of 13 data links instead of only 12 in support of our OIF mission, and added addional redundancy to our network.

- Worked with General Dynamics personel in converting two RAUs into super data RAUs, capable of providing phone and data support to end users in addition to being able to provide and an access point for Mobile Subscriber Radio Transmiter (MSRT) traffic.

Supervisor: SFC Townes, Eric ((314) 370-5382)
Okay to contact this Supervisor: Yes

Schroeder, Glenn

DOD

System Admin

315-764-3693

glenn.e.schroeder2.civ@mail.mil

Marion, Cartwright (*)

6th Signal Center

IT Specialist

053-470-5575

marion.h.cartwright.civ@mail.mil